Help & feedback
Thanks for trying Tidona! Anything confusing, slow or wrong is worth telling us. A quick note helps more than a perfect one.
Send feedback
From a screenshot (TestFlight)
- Take a screenshot where something went wrong (side button + volume up).
- Tap the preview in the corner, then Done → Share Beta Feedback, or tap the share button and choose Share Beta Feedback.
- Add a sentence about what you expected, then send it.
You can also open the TestFlight app, choose Tidona and tap Send Beta Feedback. If the app crashed, TestFlight may ask whether to share the crash report. Please do.
In the app
- On an answer: tap thumbs up or down, and pick what was off (too long, wrong pieces, not my style…). It teaches your stylist and tells us what to fix.
- Anything else: Settings → More → Send feedback, or Settings → About → Help & contact.
Feedback includes the question and the answer it's about. See the Privacy Policy.
Tell us your iPhone model and the build number. It's on the version line at the bottom of Settings.
Common questions
Where are my clothes and photos?
On your device. Tidona doesn't upload your wardrobe to an account. To keep a copy, use Settings → Privacy & data → Back up wardrobe, and Restore a backup to bring it back.
The stylist says it can't answer
- Check that you're signed in and that Use the AI stylist is on (Settings → Privacy & data).
- The beta doesn’t count your answers, but each account can send the stylist up to 60 messages a day. There are also hourly and daily limits for everyone. They all reset on their own.
- It sticks to clothes and style, so it politely declines anything else.
- The stylist needs a connection. Everything else works offline.
A piece was identified wrongly
Open the piece and edit its details. Photos on a plain, light background, one piece per photo, read best.
Weather is missing or wrong
Weather needs location permission "While Using the App". It uses only your city and a position rounded to about 1 km. Turn it on or off under Settings.
Delete my account
Settings → Account → Delete account. This removes your account and plan. Your usage records are detached from the account and kept only with your phone’s random app ID, never your email, messages or wardrobe (see the Privacy Policy). Your wardrobe stays on the device until you delete it or the app.